Frequently Asked Questions
Answers to the questions we hear most about shipping, local pickup, returns, and the brands we carry. Still stuck? Email us or call (740) 844-3146 — real people answer.
Where is Backroad Baitz & Outdoors located?
Backroad Baitz & Outdoors is based in Lore City, Ohio (Guernsey County), near Cambridge. We ship orders nationwide across the United States, and local pickup is available on select items for customers in the Lore City and Cambridge area.
Do you ship nationwide, and how much does shipping cost?
We ship anywhere in the United States. Orders over $100 ship free; for orders under $100, shipping is calculated at checkout based on your location. Most orders ship within 1–2 business days and arrive within 5–7 business days.
Do you offer local pickup?
Yes. Local pickup is available on select items — including our Fat Daddyz deer feed — at our Lore City, Ohio location. Pickup-only products are marked as such, since they aren’t set up to ship.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Email or call us with your order number to start a return; return shipping is the customer’s responsibility unless the item arrived damaged. See Shipping & Returns for full details.
How long do refunds take?
Once we receive your return and confirm it meets our conditions, refunds are processed within 7–10 business days to your original payment method. You’ll get an email as soon as the refund goes through.
What if my order arrives damaged or defective?
Contact us within 7 days of delivery with a photo of the issue and your order number. We’ll replace the item or issue a full refund at no cost to you.
What brands does Backroad Baitz & Outdoors carry?
We carry WiseEye trail cameras, Feather Moon Outdoors calls, Queen Tackle tungsten tackle, Lanier Baits soft plastics, Fish Nerd Labs fish-care products, Bonds Creek Knives, MegaToad Outdoors feeders, and our own Backroad Baitz merch.
Is there a discount for first-time customers?
Yes. Sign up for our newsletter and you’ll get the code WELCOME10 for 10% off your first purchase. Enter it at checkout — it’s valid once per customer.
How do I track my order?
Once your order ships, you’ll receive an email with a tracking number. If you don’t get a shipping confirmation within 3 business days of ordering, reach out and we’ll look into it.
Do cellular trail cameras need a data plan?
Yes. Cellular trail cameras send photos over a mobile network, so they require an active cellular data plan or subscription to transmit images. See our WiseEye page for the cameras and plans we carry.
Still have a question?
We’re real people who answer real emails. Reach out anytime.
Email: ctpmarketingllc@gmail.com
Phone: (740) 844-3146